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MI One use cases

Automating Renewal Reminders With MI Flow

How to build a daily renewal digest in MI Flow: a scheduled trigger, a records query, a loop and condition, and email or webhook actions to owners.

By the MI Solutions SAM team8 min read2 exhibits

A renewal calendar only works if someone looks at it. MI Flow, the automation engine in MI One, takes that job over: it can check every morning for renewals approaching their deadlines and tell the right people, without anyone running a report.

The flow

Exhibit 1
A daily renewal digest in five stepsBuilt from the Renewal digest template1TRIGGERScheduledEvery day at 07:002GET RECORDSContractsrenewing soonRenewal within 90days3LOOPApply to eachOne pass percontract4CONDITIONAuto-renew isYesPrioritize whatrenews by itself5ACTIONNotifyEmail the owner orpost a webhook

Building blocks

01Triggers

Record created, updated or deleted, a field changing, an import completing, a schedule, a webhook, or a manual run.

02Data steps

Get records, get a record by ID, create, update or delete records, filter arrays.

03Logic

Conditions, branches, apply to each, do until, delays.

04Actions

Send an email, send a notification, send a webhook message or make an HTTP request.

Escalate as the deadline gets closer

A single reminder is easy to ignore. A short ladder of reminders, each going a little wider, makes sure every renewal gets a decision.

Exhibit 2
A reminder ladder for every renewalWho hears about a renewal, relative to the notice deadline1209060300Days before the notice deadlineOwnerDaily digest startsOwner + SAM leadIf no decisionrecordedOwner's managerEscalation emailSponsorFinal escalationNotice deadlineDecision sent

Other useful flows

01New contract alert

When a contract is created, notify the SAM lead to check the record.

02New entitlement alert

For license changes worth reviewing.

03Vendor profile updated

Notifications to vendor owners when a profile changes.

04Reclaim notices

Emails to inactive users before licenses are released.

Get started

Frequently asked questions

Do we need developers to build flows?

No. Flows are built in the MI One designer, starting from templates.

Can flows call our other systems?

Yes, through webhook messages and HTTP requests.

Can we test a flow before switching it on?

Yes. Use a manual run to check the result, then switch on the schedule.

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